Frequently Asked Questions
Everything you need to know about shopping with Medshop.
How do I know which size to order?
We provide a detailed size guide on every product page. Since sizing can vary between brands, we recommend measuring yourself and comparing it to our specific garment dimensions for the perfect fit.
What is your return policy for apparel?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options via Klarna and Afterpay.
Can I track my order once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Are your clothing materials sustainably sourced?
At Medshop, we prioritize quality and ethics. Many of our collections feature organic cotton and recycled polyester. Check the 'Sustainability' tab on individual product pages for specific material details.